The Benefits of Using the Ombudsman’s Office
By making use of the Office of the Ombudsman, the Public has a say on the type of services it gets; therefore, it is to its advantage that it makes use of the Ombudsman’s Office, so that democracy has a meaning to it.
The Ombudsman charges nothing for the services rendered by his office. By using the Office, the Public avoid the costly court litigation.
Through his investigations and reports to Parliament, the Ombudsman is able to bring light to the dark corners of bureaucracy, where ordinary citizens, and even the rulers are otherwise unable to see. This helps to promote transparency and accountability by government administration and other public authorities.
The Ombudsman’s recommendations always based on his investigative findings and simple observation, contribute to the enhancement of good governance.