Procedure for Lodging Complaints

Section 8 of the Ombudsman Act 1996 provides that a complaint may be made to the Ombudsman in writing and should contain:

  • The substance of the complaint
  • The name of the authority complained against
  • The date of the cause of complaint
  • The name and address of the complainant
  • The signature of the complainant (to be appended to the letter of complaint)

It needs particular emphasis that the Ombudsman is not approached immediately a cause of complaint arises. A complainant must first complain to the authorities of the agency that has aggrieved him or her, and exhaust all the available remedies within the agency. Only when such remedies have been exhausted or complainant is still dissatisfied that a complaint may be taken to the Ombudsman.