Inspection in Mohale’s Hoek District

The office of the Ombudsman continued with the inspection of hospitals and police cells in Mohale’s Hoek district, which was the third district to be inspected during the 2017/2018  financial year.

The following places were inspected:

PLACENO: OF FLYERS DISTRIBUTED
Mohale's Hoek Prison2000
Phamong Police Post2000
Mpharane Police Post2000
Ketane Police Post2000
Mohale's Hoek Police Post2000
Liphiring Police Post2000
Makhaleng Police Post2000
Mohale's Hoek Hospital2000

Inspection in Teyateyaneng District

The Inspection of police cells and government hospitals continued in Teyateyaneng district from the 25th September to the 2nd October  2017.

The following places were inspected:

PLACE NO. OF FLYERS DISTRIBUTED
Berea Police Station 2000
Mapoteng Police Post 2000
Sefikeng Police Post 2000
Pulane Police Post 1000
Teyateyaneng Hospital 2000
Teyateyaneng Correctional Services2000
Public at IEC Office at Ha Mohatlane1000

This exercise is expected to be continued if funds permit.

Stall campaign at Maseru mall

Stall campaign at Maseru mall

As it continues with its ongoing outreach campaign, on the 1st September, 2017 the Office of the Ombudsman decided to erect a stall at Maseru Mall to educate and distribute flyers to the public about the Office of the Ombudsman. Four thousand flyers were distributed and questions from the public were answered.

Inspection in Butha-Buthe district

 

Pursuant to the Ombudsman Act of 1996:

  1. In the exercise of his powers and the discharge of his duties under the Constitution and this Act, the Ombudsman or any officer authorized by him may at any reasonable time and upon sufficient notice to the specified authority concerned-
  2. Enter and inspect police, military or prison cells, government hospital, asylum, or any other places or centres where any person is detained or kept, whether for safe custody or in terms of any law.

On the 21st August, 2017 the Ombudsman embarked on the inspection which started in Butha-Bothe district. The following institutions were inspected:

PLACEDATE
Butha-Buthe Hospital21/08/2017
Butha-Buthe Police Station 23/08/2017
Mononts’a Police Post24/08/2017
Carldornspuort Police Post25/08/2017
Joelstrift Police Post 25/08/2017
‘Muela 25/08/2017

The inspection focused mainly on the following:

Police stations:

  1. Number of Cells and their capacity
  2. Feeding and hygiene
  3. Heating and lighting etc

Correctional Institutions:

  1. Capacity of the institution and population
  2. Buildings/cells(female and male section)
  3. Security, health and clothing etc

Hospitals

  1. Capacity of different wards
  2. Actual population, feeding, ventilation,
  3. Heating and lighting, ablution facilities and incinerator etc

The Officers normally take the opportunity during the inspection to disseminate information about the role and functions of the Ombudsman to the staff and the public found in the places of inspection. More than eleven thousand flyers were distributed in different places in Butha-Buthe.

If funds permit this activity is expected to be done in the other nine districts country. The last inspection activity was last done in 2013. After the completion of this inspection the Ombudsman is expected to write a report with recommendations based on his findings.

 

 

 

Continuers ‘ Sensitisation of Principal Cheifs around the Country

Continuers ‘ Sensitisation of Principal Cheifs around the Country

DateVillageDistrictNumber of People Addressed
01-06-2015RamabantaMaseru37
01-06-2015Thaba-BosiuMaseru25
05-06-2015MaamaMaseru35
05-06-2015RotheMaseru28
06-07-2015'MamatheBerea22
07-07-2015Bela-BelaBerea34
08-07-2015MaqhakaBerea29
13-06-2016Teya-TeyanengBerea377
07-11-2016SebapalaQuthing50
26-05-2017Ha-MopeliBotha-Bothe48
29-05-2017MakhoakhengBotha-Bothe19

Back-to-school outreach campaign

The Office of the Ombudsman started the year 2017 with a high note while continuing with their outreach programme. On the 27th January 2017 the staff of the Ombudsman decided to erect a stall at the Makoanyane Square where by people were addressed on the role and functions of the Ombudsman. 9 000 flyer were distributed by members of the staff to the public. The theme for the occasion was “back to school” so members of staff were dressed in school uniform. This successful event was broadcasted on the local television.

FAREWELL TO THE ASSISTANT TO THE OMBUDSMAN

The Office of the Ombudsman beat fare well to the Assistant to the Ombudsman Ms. Lebohang Ntoampe who left the Office on early retirement on the 31st December 2016.   Ms. N. Toampe served the Office of the Ombudsman from 1997 as a Principal Investigator until when she was promoted to the position of Assistant to the Ombudsman, the position she held until she retired.  She had previously worked for different ministries since early 80’s.

During the farewell party the Ombudsman and the staff wished her well and appreciated the time they worked together. She was a hard worker who was always willing to help others and who loved her job.

In her speech, Ms. Ntoampe said it had been a great pleasure to have worked for the Office of the Ombudsman. She said one must love their job in order to make it enjoyable and easy to do. She concluded by saying that the office should not hesitate to contact her whenever there was need for her services; she would always be happy to assist.

Ms L. Ntoampe and the Chief Legal Officer

Sensitisation of Public Servants

The Office of the Ombudsman decided to sensitise public servants around the country as part of its outreach programme.

DATEDISTRICTNO. OF PEOPLE ADDRESSEDNO. OF PAMPHLETS DISTRIBUTED
13-06-2016Berea 3772000
09-06-2016Mohale’s Hoek56500
29-09-2016Botha-Bothe471000

OFFICE OF THE OMBUDSMAN VISIT THE EDUCATIONAL INSTITUTIONS

The Office of the Ombudsman started to visit educational institutions in the country as part of outreach programme to educate and inform the public about the roles and functions of the Ombudsman.

 

DATE PLACEDISTRICTNO:OF PEOPLE ADDRESSEDNO: OF PAMPHLETS DISTRIBUTED
25-02-2016Roma College of NursingMaseru24500
08-03-2016National University of LesothoMaseru401000
15-04-2016Lerotholi PolytechnicMaseru8562000
09-06-2016Ntlafatso Skill Training CentreMohale's Hoek104500
13-07-2016Maluti Nursing CollegeBerea471000
13-02-2017Thaba-Tseka Technical InstituteThaba-Tseka2252000

Questions that were mostly asked during the above presentations

 

  1. Whether the Ombudsman’s recommendations are binding or not?
  2. Why Ombudsmanship in Lesotho still not felt after 23yrs since its establishment?
  3. Does the Office wait for people to bring their complaints or it can do investigation on its motion?
  4. Whether the office is free from any intervention?
  5. The use of word “recommendations” does not give them confidence in the office.
  6. Independence and effectiveness issue (appointment of Ombudsman)
  7. Why is the Office still not well known to the public?
  8. How is the Office related to DCEO?
  9. They suggested that the Parliament should get involved in the appointment of the Ombudsman for the sake of the public’s confidence.

2011/12 Annual Report

Annual report 2010