Vision, Mission and Objectives

VISION:

The Office of the Ombudsman will be a well known, effective, responsive and preferred alternative mechanism for the speedy and effective resolution of complaints from the public against the public sector and parastatals; a champion for the protection and promotion of fundamental rights and freedom, the environment and the ecosystem.

MISSION:

The Office of the Ombudsman as an institution created and enshrined in the Constitution of the Kingdom of Lesotho shall:

  • Strive to build good governance in the public service and parastatals sectors by inculcating a culture of fair administrative actions, transparency, accountability and the rule of law.
  • Protect the public against the infringement of their fundamental human rights and freedoms by the public service and parastatals.
  • Intensify public education on human rights, the role and functions of the Ombudsman and contextualize the institution within Basotho as a society.

OBJECTIVES:

  • To be accessible to and trusted by all persons and communities in Lesotho
  • To take prompt action to resolve complaints
  • To be an efficient and effective complaints resolving institution
  • To insist on adoption of human rights culture and non-corruptive delivery of services
  • To promote good governance and the rule of law in public affairs in Lesotho.